Click to enlargeKnowledge Management 
Lessons Learned:
What Works and What Doesn't

Edited by Michael E. D. Koenig and T. Kanti Srikantaiah

The editorial team of Srikantaiah and Koenig follow up their groundbreaking Knowledge Management for the Information Professional (2000) with this important book. While the earlier work offered an introduction to KM, the new book surveys recent applications and innovations. Through the experiences and analyses of more than 30 experts, the book demonstrates KM in practice, revealing what has been learned, what works, and what doesn’t. Practitioners describe projects undertaken by organizations at the forefront of KM, and top researchers and analysts discuss KM strategy and implementation, cost analysis, education and training, content management, communities of practice, competitive intelligence, and more.

What they are saying about Knowledge Management Lessons Learned:

"Knowledge Management as a business practice has taken its fair share of heat over the years—and some of it has been justified. In the business world, there have been some significant failures, especially with early implementations. That's precisely why Knowledge Management Lessons Learned: What Works and What Doesn't is so important. Editors Koenig and Srikantaiah have assembled some of the very best, most level headed thinking—some of it their own work—on KM ever published. Knowledge management does "work," and this book shows you how." —Hugh McKellar, Editor-in-Chief, KMWorld magazine

2004/550 pp/hardbound

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Knowledge Management Lessons Learned
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